Privacy Policy

Privacy Policy for Impact Exterior Cleaning

1. Who we are
Impact Exterior Cleaning Ltd (“we”, “us”, “our”) is based in Wilmslow, Cheshire, United Kingdom.

You can contact us at:
• Email: info@impactexteriorcleaning.com
• Phone: 01625 682860

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2. What personal data we collect
When you interact with us online, by phone, or in person, we may collect:
• Contact details – your name, email address, phone number, and address.
• Service details – information about the services you are interested in or have purchased.
• Technical data – IP address, browser type, device information, pages visited on our website.
• Marketing interaction data – how you interact with our emails, ads, or website.

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3. How we collect your data
We collect data from:
• Contact forms on our website.
• Emails, calls, and social media messages.
• Cookies and tracking tools (see section 5).

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4. How we use your data
We may use your information to:
• Respond to enquiries and provide quotes.
• Carry out our cleaning services.
• Send service updates or appointment confirmations.
• Improve our website, ads, and user experience.
• Deliver and measure online advertising, including Google Ads and Facebook Ads campaigns.
• Show relevant ads to you across websites and social media through remarketing.

We do not sell your data to any third parties.

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5. Cookies and tracking
Our website uses cookies and tracking technologies for analytics and advertising. These include:
• Google Ads & Google Analytics – to track visits, measure ad performance, and show remarketing ads.
• Facebook Pixel – to measure ad results and show relevant ads on Facebook and Instagram.

You can control cookies through your browser settings or opt out of personalised ads by visiting:
• Google Ads Settings
• Facebook Ad Preferences

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6. Lawful basis for processing
We process your data under:
• Contract – when you request our services.
• Legitimate interests – to promote our services and improve marketing.
• Consent – where required for cookies and marketing communications.

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7. Sharing your data
We share data only with trusted providers who help us run our business, such as:
• Website hosting and email services.
• Advertising platforms (Google, Facebook).
• Analytics providers.

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8. Data storage and retention
We keep personal data only for as long as necessary to fulfil the purposes above or as required by law.

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9. Your rights
Under UK GDPR, you have the right to:
• Access your data.
• Request corrections.
• Request deletion.
• Object to certain processing.

You can exercise your rights by contacting us using the details above.

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10. Changes to this policy
We may update this policy from time to time. Any changes will be posted on our website.